Norm Beckert emphasizes the role of the employees in the high customer satisfaction. The author's recommendation is to treat the team members - he calls them Team Players - as partners by giving them key leadership roles and to reward them by using Profit Sharing Program.
Two vital elements of your business are inventory and assets — from your sales floor to the back office and warehouse. Learn about both and ways to improve.
Read these ways that auto repair shops can accelerate business and take their business into the next gear.