Norm Beckert emphasizes the role of the employees in the high customer satisfaction. The author's recommendation is to treat the team members - he calls them Team Players - as partners by giving them key leadership roles and to reward them by using Profit Sharing Program.
GS1 US, a not for-profit product identification and standards organization examined how small brands can successfully navigate multi-channel retail.
To ensure your business is making the most of this peak holiday season, there are a few steps you can take to prepare ahead of time.
Working with a global supply chain can give you the opportunity to offer unique products not found domestically. Here are top tips for international sourcing.
As David Sperstad learned more about the basics of business ownership and running a bike shop, he and his wife thought they might like to start their own shop.
Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn best ideas for your retail return policy. Read more